All items are real natural crystals and gemstones, so they are not perfectly like the synthetic one. All items sold are non-refundable and exchangeable.

Please note that we are not reliability for the lost or damage of all non-secure items. Insurance are not available for selected countries.

Delivery times quoted are estimates only. All items may be subjected to customs inspection which may require additional days.

For local customers can contact me at enquire@fortunata.com.sg for repair only subject to parts available. Customer may need to pay for extra charge for repair.